Why people love shopping at Trendyful
Online shopping is becoming increasingly popular among Kiwis according to NZ Herald and there is a good reason for it. Kiwis learn fast with the rest of the world, who shop on sites like Amazon, eBay, Wish… the list is endless, that online prices are much better than in stores. That’s why Amazon is forking US$178 billion dollars per year in revenue, according to Statista.com
These days people learn that before they buy stuff in popular big stores they can research it online and buy the same stuff for much lower prices. This is the advantage of buying online.
The challenge of online shopping is the risk of buying stuff of inferior quality and getting very poor customer service. At times you lose your money since not everyone running online stores can be trusted.
I, together with hundreds of others, bought stuff from most of those online stores trusting the photos, descriptions, reviews, promises and claims. But only a few times I was happy with my purchases. So realistically speaking it is a gamble because you never know what you will get in the end.
I bought bags that looked amazing on photos, dresses that caught the eye, yet when they arrived I was disappointed to see the poor quality and how the items were misrepresented on photos. I had to give them away to the Salvation Army because I would neither be able to wear them nor resell them because that would mean misrepresenting the product to have it sold. If I took real photos I guarantee no one would have bought them anyway!
Here is somebody else’s funny (and sad) experience with online shopping which resonates with many of us, I‘m sure. One reviewer states:
Trust me on this one. I ordered the fleece waterproof pants. I can say without fear of contradiction that the item I received from China (took 4 weeks to deliver) has utterly no fleece on it. Not a square inch. I believe I could claim – and win in the court of law – that … is engaged in false advertising.
Thousands of customers receive products that are nothing like pictures, the quality is poor and the delivery is beyond a joke. Often they take a payment straight away, send your item 2 weeks later and you get it 6 - 8 weeks later.
Most of the time there will be customer service issues, specifically where returns are concerned and the length of time it takes for refunds to get processed, as well as the responsibility of the customer to pay for return shipping.
So, in the light of all the above, I am motivated to add value to the New Zealand marketplace by creating an online store where people can get the best value with 100% confidence and satisfaction. It's not a 50/50 gamble. It is 100% assurance that you will get what you want and get it fast.
At Trendyful I keep it simple and risk free. My goal is 100% customer satisfaction. I want to leave you happy, wanting to come back and share your experience with others and know that there is a reliable online store you can trust.
I shop around the world and hand pick what goes on Trendyful. I have three-level proof-check system which ensures that every item is 100% good quality before sending them to my customers.
If you, as a customer, are not 100% satisfied you can just return the item back and get a 100% refund immediately. No questions asked. No need to wait. By the way, with over 3000 customers, I had only 4 items returned. The customers got their 100% refund within 24 hours.
I go many extra miles and work my head off to find great deals and make them available and affordable. Every shopper knows that it’s not all about the cheapest price but the combination of affordable prices, great quality and exceptional customer service. I guarantee this is what you will get in my store.
Here is what you get when shopping on Trendyful:
- Super Lean Prices
- Guaranteed Quality
- 12 Months Warranty for most products
- Products match the description and photos
- 24 Hours Shipping (often much faster than that)
- Overnight Delivery / No need to wait for weeks
- Easy Return/Refund Policy - No questions asked
- NZ Owned/All products are shipped from Auckland, NZ
- 100% Secure Payment Options
- Free Shipping anywhere in New Zealand
Lastly, at Trendyful there is a real person behind the scenes. I am here to answer your questions and make your shopping experience a breeze. Feel free to give me a call, stop by (if you are in Auckland) and view any products before buying. Please check my contact page for the details and also visit my Facebook Page to check reviews and recommendations.
Founder, Agnessa Kulakov